We have put together some popular questions that we get frequency asked.. if you can’t see the answer that you are looking for you can always email us info@orielsilkflowers.com, use the contact us form, or call us on 087 6306369, and we will do all possible to answer your question.

 

ORDERING

What Payments Do You Accept?
If you choose to pay for your purchases by credit card, or debit card, we use PayPal, as a secure payment platform. At check out, if you choose the PayPal option, you are automatically forwarded to PayPal’s merchant services, which accepts multiple types of payment options via a secure encrypted server. We do not see any of your sensitive card information, and you do not have to have a PayPal account to make a payment. PayPal also offers protection for you as the buyer and you don’t have to pay any fees.

We also accept bank cheques from customers within the Republic of Ireland only. However, please be aware bank cheques can take up to 7 business days to clear. All bank cheques must clear before we are able to post your order. Please contact us for further details.

For payment by Bank Transfer please contact us for further details.

How Can I Hire A Flower Arrangement From Oriel Silk Flowers?
We offer a hire service with the Republic of Ireland whereby you can hire an arrangement/s for your hospitality venue, office, business, corporate event, or wedding.

We have two types of hire – monthly or a one-off service suitable for a wedding or a corporate event. At Oriel Silk Flowers we offer competitive rates for monthly hire from as little as €34 (plus vat) for a small arrangement. To view our hire arrangements and accessories, on our website we have a specific category named ‘Hire Services”. However, we do also offer a bespoke service, so that we can handcraft arrangements to suit your requirements. Please note: Hire services require a deposit which is fully refundable on the return of all arrangements to Oriel Silk Flowers.

To discuss your needs or arrange a consultation with one of our flower consultants please contact us at 087 6306369 or email info@theweddingsupplier.com

Do You Have A Shop Or Can I Visit You?
At this time, we do not have a street shop. Our studio workshop in Tullydonnell, Dunleer is accessible by appointment only, but you are welcome to call us on 087 6306369, our phone lines are open during the day Monday to Friday between 10 to 3pm, we will be glad to answer any any questions that you may have. We are also mobile and can visit you in your own home in the Louth/Meath area. You can also contact us by email: info@orielsilkflowers.com or fill out the contact form.

For our hire service for businesses, hospitality venues, and offices in the Louth and Meath area we offer a consultation service where we can visit you at your premises to discuss your requirements. Please contact us for further information.

Can I Change The Design or Add Embellishments To An Item That Is On Your Website ?
Yes, of course. You can change the colour, flower, design/style or add embellishments to any of the products that you see on our website. Provided that we have the flower, colour that you require in stock, we are happy to meet your requirements. We also offer a bespoke service where your flower arrangements are designed by you and handcrafted by us! Please call us on 087 6306369 to discuss your requirements.

POSTAGE & DELIVERY

How Much Does Postage Cost?
For delivery addresses in Counties Louth and Meath in the Republic of Ireland, we offer a free drop off delivery service. We will arrange a suitable time to deliver your flower arrangement.

For the Republic of Ireland postal addresses, we have a competitive flat rate fee of €4.95 with An Post. Postage to the United Kingdom with Royal Mail is €6.95.

How Long Does It Take To Post My Order?
As all of our products on our website are made to order, please allow up to 5 business days for postage of your order. However, if you need your artificial and silk flower arrangements or handcrafted wedding accessories urgently, please contact us so that we can arrange to deliver your order in time.

What Happens If I Am Not In When My Order Arrives?
The majority of our orders are bulky and may not fit via your letterbox. If you are not in when your order arrives, our delivery courier or An Post and Royal Mail will leave a card with details on how to re-arrange a further delivery or collection from a local depot. However, if the item is not collected or a further delivery is not arranged within the specific timeframe outlined in the ‘card’, the package will returned to us. If this is the case, we will need to charge you a postage fee to re send your order to you.

What Happens If My Order Is Damaged In Transit?
We take extra care in packaging your order. Prior to your order leaving our studio workshop, we ensure that your artificial and silk flower arrangements and wedding accessories are packaged carefully with cello sheets, tissue paper and boxed. However, we do realise that items may be damaged during transit. Please contact us as soon as possible so that we can investigate with our delivery partners and resolve the matter promptly.